Terms and Conditions are set out to protect both the supplier (us) and the consumer (you) so please read these Terms and Conditions very carefully before interacting on the www.franklycbd.com website.

The information contained here relates to the Fränkly Health online store.

These Terms and Conditions will apply to the use of the website and the purchase of products between you and Fränkly Health. This website is owned and operated by us, Fränkly Health. Throughout the site, the terms “we”, “us” and “our” refer to Fränkly Health.



The content of this website, which is owned and operated by Fränkly is provided for information purposes only. The content and thereby, information on this website, is not, and should never be, regarded as advice, including legal or medical advice.

To the fullest extent permitted by law, Fränkly Health does not give any definite or implied assurances and makes no representation of this on our website. In particular, while complete care is taken in our preparation and production, Fränkly Health doesn’t guarantee or warrant the accuracy, reliability, completeness or current standing of the information on this website or its expediency in achieving any particular purpose.

You should use the information on this website together with validated information from additional, appropriate sources which include professional advice. This requires you to make your own assessments regarding the accuracy of the information provided on this website.

Fränkly can accept no liability arising from your access to this website. While adhering to strict lawful guidelines Fränkly does not warrant free and uninterrupted access to the website or that it is free from technological viruses or defects.

Throughout the site, the terms “we”, “us” and “our” refer to franklycbd.com. This website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices that are stated here.


Terms of Trade

These are the terms by which we sell all products to you. By ordering any products on the Fränkly website you agree to be bound by these Terms and Conditions. You can only purchase products from our website if you are legally able to be bound by a contract and are at least 18 years old.

  1. The description of the products is as we’ve set them out on this website, and in catalogues, brochures or any other form of advertisement. There may be small discrepancies in the colour or size of the product(s) you receive.
  2. You can only order products for yourself or as a gift. Our products mustn’t be resold in anywhere or in any form. We reserve the right to take legal action against any unauthorised and unofficial sale of Fränkly products.
  3. All products on the website are subject to availability.
  4. We can make changes to products that are required or necessary to comply with any applicable new laws or safety requirements. We’ll notify you of any changes.
  5. We reserve the right to withdraw or add products to the website.

Personal Information

  1. We retain and use all information strictly under the Privacy Policy
  2. We may contact you by email or other e-communication that you’ve clearly agreed to.


  1. You must create an account using your contact details and a password on our website in order to be able to add items to your shopping cart for purchase.
  2. The description of the products on our website doesn’t constitute a contractual offer to sell them. When you submit an order, we can reject the order for any reason, but we’ll let you know the reason for this as quickly as possible and process a full refund.
  3. The order process is simply laid out on the website. You must check your order and make changes, if necessary, before submitting your order for payment processing. We won’t be held responsible for errors made by you during the order process
  4. Only when you receive an email from us confirming your order (an Order Confirmation) will a contract be formed for the sale of the product(s). You must ensure that all details are correct and let us know immediately of any errors. We won’t be held responsible for errors on any order that you’ve placed.
  5. The price of the product and any delivery charges are those set out on the website at the time of your order or any other price that we may agree to in writing.
  6. Prices and delivery charges include VAT at the rate that’s applicable at the time of your order
  7. Payment must be made at the time of the order by submitting your credit or debit card details.
  8. Our credit card transactions are fulfilled by a financial institution that is authorised under the applicable laws. When processing payment credit card information for online purchases we offer secured server transactions that encrypt your information online so it doesn’t fall into the wrong hands. While we do everything on our side to ensure encryption, we can’t guarantee the security of the internet, so please get in touch with your bank immediately if you see any unauthorised transactions on your account.
  9. You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to anyone at all. If you become aware of unauthorised transaction on your account, please notify us straight away.


  1. We’ll do everything we can to deliver your order to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we can’t guarantee firm delivery dates or times. Delivery options and information is suggestive only.
  2. We’ll accept that even under situations beyond our control a cancelled order if we don’t deliver your order on time and issue a refund in full. The order must be cancelled before delivery of your order.
  3. If an item is damaged, defective or incorrectly sent, while it is being shipped to you by us, we’ll will provide you with a full refund or replacement in the form of the original payment. We’ll refund the cost of shipping the items back to us.

No Warranty

  1. For our customers, our products come with non-excludable warranties and guarantees under consumer protection legislation. This means that Fränkly is the rightful owner, and our products match the description we give them, that are an acceptable quality, and are reasonably fit for their usual purpose. If, in your opinion, we’re in breach of this you are entitled to a refund or replacement.
  2. You have a right to take action against Fränkly under the consumer protection legislation if the products are deemed to be defective to a degree that causes you injury, loss or damage.

Copyright and Trademarks

  1. All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Fränkly Health or its content suppliers and protected by international copyright laws and are considered registered and/or unregistered trademarks.
  2. The compilation of all content on this site is the exclusive property Fränkly Health, and can’t legally be used without our consent.